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Text to 911

Text-to-9-1-1 is a vital service that enables individuals to send text messages to 9-1-1 during emergencies when voice calls are not feasible. This service is particularly beneficial for those who are deaf, hard of hearing, have speech disabilities, or when making a voice call might be dangerous or impossible.

 

Availability in Arizona

As of August 3, 2018, Text-to-9-1-1 is available in every county across Arizona. To use this service during an emergency:

  1. Open a new text message in your phone’s messaging app.
  2. Enter 911 as the recipient.
  3. Type your emergency message.
  4. Hit “send.”

Remember to provide your exact location and the nature of the emergency in your initial message.

 

Guidelines for Using Text-to-9-1-1

  • Voice Calls Preferred: If you are able to make a voice call to 9-1-1, always do so. Voice calls allow operators to quickly gather information and provide assistance.

  • Location Information: Unlike voice calls, texting 9-1-1 does not automatically provide dispatchers with your location. It's crucial to include your exact location in the text.

  • Message Content: Use plain English without abbreviations or emojis. Keep messages concise and clear.

  • Language Limitations: Currently, Text-to-9-1-1 services may not support languages other than English.

  • Service Requirements: Ensure that your mobile device has an active text messaging plan. Text-to-9-1-1 may not work on devices without a service contract.

 

Important Considerations

  • Response Time: Texting can take longer than voice calls. Be prepared for potential delays.

  • No Multimedia: Do not send photos, videos, or other multimedia; only text is supported.

  • Emergency Use Only: Text-to-9-1-1 should only be used for emergencies. For non-emergency situations, contact local authorities through their standard phone numbers.

By following these guidelines, you can effectively use Text-to-9-1-1 services during emergencies when voice communication is not an option.

 

Links for more information

From NENA: https://www.nena.org/page/textresources

From ADOA: https://az911.gov/next-generation-9-1-1/text-911

From City of Phoenix: https://www.phoenix.gov/policesite/Pages/Text-to-9-1-1.aspx

from Pima County: https://www.tucsonaz.gov/Departments/Public-Safety-Communications/Text-9-1-1